The ‘flimflam, 76 trombones, wouldn’t you – couldn’t you – don’t you agree, gotta know the dialog salesmen’ of the 1900’s have all but disappeared. Top Negotiators of today are cognitive, conscious consultants schooled in the classroom and trained on the streets, often achieving high levels of success intuitively.
In this session, Rossi will demonstrate how most negotiation is done unconsciously by habit using basic intuitive skills we all possess and can easily apply for successful Negotiation. Yes, back to the basics. Even ‘work smart’ is now defined as doing the basics better and more often than anyone else.
Sit back laugh and learn visual cues that will comfortably click as we explore and reframe success in negotiation, real estate business, and life.
I. Expected Industry Standards
- Ethical Principles
- Outside of the learned professions (Law – Medicine – Engineering) REALTORS are the only organization with a Code of Ethics
- Other professions look up to REALTORS for our Code of Ethics
- Buyer/Seller Disclosure
- Quality Service
- Honesty / Integrity
II. Understanding ‘Due Diligence’
A Unquestionable Ethics.
- Protect and promote the interest of the client.
- Treat all parties honestly.
- What is ‘Due Diligence’?
- Consumer Expectations.
Closing Date & Cost
B To lawfully and legally serve their interests:
- Protect their rights
- Disclose all known pertinent information
- Demonstrate benefits
- Skilled Negotiation on their behalf
- Attention to all transactional matters
- Complete the transaction to close and funding
III. Creating a Win/Win Environment
“When I see others get what they want, then I get what I want.”
- Balancing the Scale.
- The Biggest conflict with Win/Win is ‘Our World models the Behavior,
In order to have a WINNER there must be a LOSER. ‘
- In Win/Win there is no First.
- Empathy vs. Sympathy links to Rossi’s class & Video
To Walk in Someone’s shoes, you must first take off your own.
Empathy – To FEEL, SEE, & HEAR as others FEEL, SEE, & HEAR
Sympathy – To FEEL, SEE & HEAR for others.
5. Ego Drive vs. Empathy.
IV You Can’t Sell Someone a House
A You Find and Help Negotiate, to Their Satisfaction, What the Public…
- Desires and…
- Can Afford – to pay or receive.
B Collaborative Behavior
- Collaborative behavior replaces the manipulative, high pressure, fast talking ‘Salesperson’ of Music Man days gone by.
- Today’s consumer reactions have led to the creation of ‘Do Not Call’ laws against these sales techniques. Robert Preston wouldn’t stand a chance.
V Establishing Rapport
A People work with those they are most comfortable.
B Strong Rapport builds Trust
TRUST IS THE FUEL TO A WIN/WIN NEGOTIATION
VI Developing the Skill of Listening –
LISTENING IS THE #1 TOOL OF NEGOTIATION
A We should listen twice as much as we talk.
Real Estate Associates are taught to talk, not listen
B Listening is a learned trait.
C Active Listening:
- More than just giving eye contact and nodding your head – the feigned attention of the Bobble Head Doll.
- Listen at their speed not yours.
- Stop your internal dialogue.
- Never trust anything to memory that you can easily write down.
- Monitor YOUR body language.
- It’s okay to interrupt.
- Only for Clarification or Qualification.
- NEVER for disagreement or to say what you want.
- You must return the person you interrupted to their previous track.
- Tracking is a sign of excellence.
VII. Capture Communication
The ability to repeat what they say to their satisfaction.
A Benefits of Capture Communication:
- It’s clear to them that you were listening to what they said.
- Allows them to correct what you may have misheard.
- Compliments them.
- You quit thinking about what you’re going to say next.
- Earns their trust.
- Sets you apart from the pack.
ROSSI’S 3.5 min. Video to help EVERYONE become a better listener
Please Share With Everyone and talk about it on
Twitter @RossiSpeaks – FaceBook Rossi Speaks – LinkedIn Rossi Speaks
VIII. Curiosity (the Reveal Stage)
A Get out of judgment – get into curiosity.
- You don’t have the answers unless you know the questions.
- Too many Associates ASSUME that they know what the public wants.
- Each Buyer/Seller is different and has a completely different set of circumstances.
- When you ask a question – SHUT UP – listen.
B Ask Open End Questions
Open end vs. Closed end:
- Open end keeps the communication flowing.
- Closed end questions can be answered Yes or No and stop the flow of communication.
- Apply Curiosity, Listening, and Capture Communication to handling objections.
IX. WHY! GO FOR WHY!
Thanks to today’s sponsor ProspectsPLUS for a special deal on Market Dominator from ADT