Riding the Wave of Change – an AE experience 2017-06-15T07:10:28+00:00

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Day 2 How to be the Best Listener

(scroll to bottom)

“Change is the only thing in life that’s constant”

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“In their hearts all members of

our tribe know this truth: the only

way to help yourself is to help others.”

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“Memories can be wonderful or

powerful, but a wise warrior does

not store them in the future.”

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“Some people come into our lives

and quickly go, others leave footprints

in our hearts and we are changed forever.”

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ANSWER THIS QUESTION

What is the one skill that Today’s Leaders Must Possess?

The Ability

Does this surprise you? It shouldn’t, after all who listens to you?

Listening is a LEARNED SKILL

1.         Rapport

Empathy vs. Sympathy

See video at http://www.rossispeaks.com/archives/9211

2.

a.         Take notes

b.         Mirror eye contact

c.         Use your third eye

d.         Pace and breathe

3.         Curiosity

a.         Get out of judgment and get into curiosity

b.         Questions – Go for WHY?

c.         Open end vs. closed end

4.         Tracking

a.         It’s OK to interrupt, but…

5.

The ability to repeat what someone says to their satisfaction.

Benefits

It’s clear to the sender that you were listening to what they said.

Allows the sender to correct what you may have misheard.

Compliments the sender.

You quit thinking about what you’re going to say next.

Earns their trust.

Sets you apart from the pack.

THANKS FOR LISTENING

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